FAQs

How do I check my MOH breast prostheses subsidy balance?

The number to call is 0800 855 055, and follow the prompts #3 and #5. Please note your balance and expiry date. This info will be provided by the Health NZ call centre on the numbers above.

Can I use my MOH breast prostheses subsidy with Shine after using a portion of my subsidy previously with a different provider company?

A: Yes, of course you can. It is your own subsidy benefit to use with any approved service provider. You will need to confirm your balance with MOH. 

Do I have to use all my MOH breast prostheses subsidy all at once?

A: No, not at all. You have four years to use your subsidy benefit, and it must be used prior to your four year anniversary roll-over date. This is when you will once again receive your new applicable subsidy benefit.

What if I buy goods online with my credit card, make a claim against my MOH breast prostheses subsidy through Shine, and then find that my purchase is not reimbursed for some particular reason?

A: If Shine make a claim on your behalf, then we will also notify you if there is any problem in obtaining your reimbursement. It is for this reason that Shine can not make any guarantees to you about reimbursement, as we are not privy to your personal situation or any prior spending at other stockists. We will always do our best to assist you.

Will I be entitled to MOH breast prostheses subsidy if I have had a reconstructive surgery following breast cancer surgery?

A: The short answer is “Yes, you might be eligible”. Often, even after a reconstruction, you may still require a breast prosthesis - often only a ‘partial’ - but this would usually qualify you to obtain the MOH Breast Subsidy. We recommend that you email us any query you have and of course you can talk to you or your health professional about any questions relating to qualifying criteria of the subsidy benefit.  

What should I do if I don't feel that my products I purchased online fit me correctly?

A: We would hope and encourage you to contact us immediately so we can work out an exchange. We also have a transparent returns and refund policy as an option also.

What is your returns policy for the breast care products – in case I get the fit wrong, or I change my mind?

A: We offer a refund 14 days from the date of purchase (excludes 'end of line' products). Goods will need to be returned in their original condition, “as new”, with labels attached. See our T&C’s for more info.