Shipping and Returns

NZ Purchases – Courier and Handling Charges

1. Products are dispatched via courier. We do not require a signature on delivery of the goods unless specified by the customer at the time of order.
2. Courier prices are shown at the checkout prior to your final purchase.

Delivery and Turnaround – Stock on Hand

1. We will process your online purchases within 3 working days following confirmation of the order and we will send you an email notifying you when your order has been dispatched.
2. We are based in Auckland, so Auckland deliveries can be expected within 1-2 working days of order confirmation. Delivery to all other locations nationwide can be expected within 3-5 working days.
3. In extreme circumstances, these delivery times can vary, and may take longer than what is normally expected. We will always aim to keep you fully informed if and when there are any unforeseen delays.

Back Orders and When Ordering Stock that We Import from Our Suppliers

1. If we find we are out of stock of a product size, we will notify you within two days. In this situation we will “back order” the product from our global supplier, and notify you of the time-frame for delivery, usually anywhere between 2 – 4 weeks, depending on our deliveries. The same time period applies for “special orders” of products that we do not regularly hold. We will always keep you up to date with delivery times.
2. At any stage, you also have the option to cancel your order and obtain a refund if the “back order” is not acceptable to you.

Returned Goods for Refund

1. We offer a 14 day money-back guarantee from the date you receive the goods.
2. Products that are labelled ‘end of line‘ are final sale and No refunds or exchanges are accepted. Please be aware before making any purchases.
3. Your purchase can be returned for a refund, as long as it meets the four listed requirements below:

• goods must be returned within 14 days of delivery. Returns should be sent to: Shine Breastcare, PO Box 24341, Royal Oak, Auckland 1345.
• goods must be “as new”, unworn (beyond the trial wearing), and have all original labels attached.
• until the goods arrive safely back at Shine they remain the responsibility of the sender. No refunds can be given for lost or damaged items.
• Regardless of the reason for the exchange or refund, all freight or courier charges will be at the cost of the customer.

Refund Procedure for Returned Goods

1. The value of the returned goods will be limited to the cost of the item that the customer has paid. We are sorry but we are unable to refund delivery costs (in either direction). Costs in returning the goods are the responsibility of the sender.
2. We WILL NOT provide any form of refund for any purchases that are returned with wear and tear; without the labels attached, nor when goods are returned outside the strict 14 day purchase period.
3. Should Shine Breastcare reluctantly decide that returned goods are not in a saleable, and / or original condition, then no refund will be given. In this instance, Shine Breastcare offers to return the goods back to the customer, at the customers cost.
4. For all refunds the following procedure will apply; a) the amount to be refunded will be deposited into your nominated bank account via direct deposit, b) please email your bank account details to; hello@shinebreastcare.co.nz and c) note that the amount to be refunded will be deposited into your account usually within 5-7 working days

Our Address for Returned Goods

Courier – “Customer Services” Shine Breastcare, 335 Onehunga Mall Rd, Onehunga, Auckland, 1061, NZ

Postal – “Online Customer Services”, Shine Breastcare, PO Box 24341, Royal Oak, Auckland, 1345, NZ.